What is the primary role of a case manager in mental health?

The primary role of a case manager in mental health is to coordinate care and resources for patients with complex mental health needs. This involves assessing the individual’s situation, creating a comprehensive care plan, and connecting them with the appropriate services, including medical, psychiatric, housing, and social supports. The case manager acts as a liaison between the patient and various service providers, ensuring that the patient receives the right care at the right time and helping to navigate the often complicated mental health system.

In this role, case managers work closely with patients to develop a holistic understanding of their needs and goals, which is essential for promoting better mental health outcomes. They may also advocate for patients, helping to resolve barriers to accessing essential services and supports.

Providing medication management and conducting therapy sessions, while important functions in mental health care, fall under the purview of healthcare professionals like psychiatrists, nurses, or licensed therapists, rather than case managers. Handling financial compensation may also be a task for other professionals, such as billing offices or financial counselors, rather than being a primary duty of case management.